Customer Feedback

See what our customers are saying....

Our current and future customers provide us with valuable insights, so if you'd like to give us some feedback, please email us at

All comments entered below are unsolicited and published in their entirety. However for privacy reasons we have removed full customer names & account numbers.  Direct references to competitors have been amended to read 'xxxx' and paragraph formatting has occured.

Wednesday, 12 March 2014 2:03 p.m

Thank you for the awesome, quick service! Wrote my email request after waiting on hold for my power company, still on hold with them and you have sorted this for me!


Wednesday, 12 March 2014 1:55 p.m

Lorraine wants me to let everyone know that they are delighted with our service especially the Tech Support guys but sorry to leave us because they are relocating.

Wednesday, 5 March 2014 1:59 p.m.


I would like to thank the XNET support team for quickly helping to service my request. 

After a recent upgrade of the fibre to copper conversion unit, my IP address was changed. This caused the applications to fail. I requested whether the old IP can be reassigned to me as I have to reinstall and reconfigure the applications to work with the new IP.

George who took the call said that he will immediately send a request to the provisioning team. The request was completed with in 5 hours.  Many thanks for helping with my request. It saved me nearly a months effort of rework.

Really appreciate your good service.

Tue, 25 Feb 2014 06:15:22

Hi. We had our internet disabled last night due to "unauthorised activity". The ease with which we were able to speak to someone and sort out the issue by entering the phone number and being called back was great. Please pass on my thanks to David for his help. He was patient and was able to explain what needed to be done clearly and easily. My apologies for being a bit slow on the uptake and clicking save password before I took in that it was going to cut the phone off!! Awesome job WXC!!

Tuesday, 18 February 2014 8:15 p.m.

Much appreciated..i would like to extent this to your team leader or manager to say your very good at customer service. Thanks again

Sunday, 9 February 2014 2:31 p.m.

Customer called in to say a big thank you to Cody – he was excellent.

Saturday, 18 January 2014 12:39 p.m.

Hey there,

On Saturday 18th January I call xnet support to help me out with a voip issue (replacing a SPA device and configuring it). I was speaking with Cody Alexander who was an absolute delight to talk to. He was very polite and knew the technical knowledge to help my non so standard issue.

I would like this email to be passed on to his managers to let them know of his excellent work.


Letter of appreciation

Thursday, 16 January 2014 2:00 p.m.

Hi Janice

I am with WXC since 2008 (09 xxx xxxx & 09 xxx xxxx) and would like to thank all at WXC.Thank you World Exchange and the TEAM for providing wonderful on going services.

I would like to share customer service, I experienced today. I have been approached by a 'xxxx' Sales Rep. for switching over to 'xxxx' land line & mobile. He tried to convince me for the best customer service they provide. And he agreed that I can test this by calling 0800 xxx xxxx.  With the speaker phone on, I called 'xxxx', wait time 5 mins. I inquired about switching to 'xxxx' and asked what monthly plans they have. Call centre person asked if I have internet connection? And then suggested me to go on their website and check it my self. And hung up on me, literally!!!

I decided to show-off customer service I get from WXC. So I Called 0800 123 456 with speaker phone on. James from Customer service answered the call in about 2.5 mins. I Did the same inquiry. Awesome response. Straight away he asked for my address/area, then started giving me the info about plans. He didn't hang up the phone before I do. Very good customer service. His attitude was polite and helpful towards me.  James, Thank you for not let me down in front of 'xxxx' guy.

There was just one thing which tempted me in 'xxxx'  is their $85 monthly plan. It has 80GB Data, 5 best mates...But I am sure WXC would also bring something better than this

Once again Thank you to James and Janice.  And to THE ENTIRE TEAM at WXC. Janice would you mind sharing this email to WXC heads and James  

Keep it up. K

Chat Transcript

Wednesday, 15 January 2014 7:52 p.m.

Hi, I was just hoping that you could please pass on my thanks to those responsible for sponsoring western springs speedway.. Without companys like yourselves sponsoring high cost motorsport like speedway western springs would continue to struggle.. thank you for supporting us and i look forward to the next few seasons at wxc western springs speedway...


Customer wants to thank everyone here

Tuesday, 7 January 2014 4:07 p.m.

Customers were with 'xxxx' forced to join us when they moved to a FTTH home. Initial setup problems which were resolved, but overall they have found our customer service and support to be a completely different experience, and they would like us to take a bow.


Great feedback Lucky

Tuesday, 17 December 2013 8:36 a.m.

Angeline called back to say how wonderful the guy was she spoke to this morning and to pass on to him a big thank you.

Well done Lucky.

Great Customer Service!!

13/12/2013 7:44 PM (GMT+12:00)

Hey There,

Just wanted to drop you guys a note to say how impressed I have been with the quality of your customer service over the last couple of years.  After too many years of particularly poor service I joined Xnet and have never looked back.  I never have to wait very long before I can talk to an operator and I always seem to be treated honestly whether the news is good or bad.  I never leave the call feeling that I have been fobbed off or that the operator did not really care about my issue. 

In my own role I have to deal with a number of different customer service departments and I know how rare this quality of care has become in New Zealand. 

Thank You and Merry Christmas.


Wireless ADSL router 

Sunday, 8 December 2013 9:49 p.m.

Hello David

Thank you so much for your considered and helpful advice.  I will be sending for the model you recommend, as, like you, I value the reliability and backup service from a reputable dealer and and a quality product. I am grateful for your note as to when you will be working, and, when the router is delivered, I will be taking you up on your offer to help me configure the hardware. 

Please report to your Supervisor what a very happy customer I am , with both your phone advice and the follow up e mail being just what I needed. I am happy for you to forward this message, as , in these busy times, I feel it is important to recognise and value this kind of service. I would like to see you have the credit for this.